Delivery Policy

Applies to orders across Western Australia. Transparent rates, clear timelines, and quick support.

Perth metro: $80 incl. GST Bunbury & South-West: $80 incl. GST Depot pickup: Free Standard delivery: 3–5 business days Cut off: 4:00 PM (GMT+8)

Delivery options and costs Upfront pricing

Perth metro

$80 flat rate (incl. GST)

Delivery time: 3–5 business days
Coverage: all Perth metropolitan postcodes

Bunbury and South-West WA

$80 flat rate (incl. GST)

Delivery time: 3–5 business days
Coverage: Bunbury and selected South-West regions*

*Delivery is limited to areas within a 40km radius of Bunbury or certain South-West WA regions. Please confirm coverage before placing your order.

Depot pickup

Free pickup from either depot

Balcatta Depot
8 Mumford Place, Balcatta WA
Call 08 9450 1626

Davenport Depot
1/1 Halifax Dr, Davenport WA 6230
Call 08 9795 3447

Orders are packed within 2 business days. We will confirm when ready for pickup.

Outside zones or oversize items

Freight confirmation provided within 1 business day after order
Final timeframe confirmed with the freight quote
Place the order and we will contact you with the best option and cost

Order cut off and processing Same-day processing

Cut off

Orders placed before 4:00 PM (GMT+8, Perth) are processed the same business day
Orders placed after 4:00 PM, weekends, or public holidays are processed the next business day

Timeframes

Standard delivery: 3–5 business days for Perth metro and Bunbury/South-West
Regional and oversize: confirmed during the freight quote

Returns and change of mind 30-day window

Change-of-mind returns accepted within 30 days of delivery
A 10% restocking fee applies
Items must be unused, in original packaging, and include proof of purchase
Return freight is the customer’s responsibility unless the product is faulty or damaged

Damaged or incorrect items Notify within 48 hours

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.

Call Perth (Balcatta) 08 9450 1626 Call Bunbury (Davenport) 08 9795 3447

Perth (Balcatta)

Phone: 08 9450 1626

Bunbury (Davenport)

Phone: 08 9795 3447

Last updated: 10 September 2025